Please feel free to send an inquiry by completing our contact form.
How do I track my order?
When will my order ship?
Once payment reflects then you order will be released for delivery, it may take 2 – 7 days to reach your delivery point depending on the remoteness of the destination and your delivery option.
What are my payment options and are they secure?
What happens if there's a problem with my order? (Damaged or lost delivery)
We take such matters very seriously and will look into individual cases thoroughly but we still ask you to please inspect your order carefully upon delivery. Any case that falls under the below categories should not be thrown away before taking photographic proof and emailing the photograph to firstname.lastname@example.org.
We regret to inform you that no refunds will be given for orders that fall under the below categories.
In the event of damaged / lost items received, we will require photo proof of the affected order and your Waybill in order for us to investigate and review before a decision is made to re-send the items to you, subject to availability. In light of this, any items that falls into this category should not be thrown away before taking photographic proof and emailing the photo to us at email@example.com
In case of items damaged / lost during delivery, despite our best efforts to ensure it is packed to endure the journey, there is a period of 7 days in which you may make us aware of the situation. At such time, photographs of the exact received condition with a brief description of the situation should be forwarded to firstname.lastname@example.org for record purposes, that may be required by the courier at a later stage. At such time that the error on our behalf may be confirmed we will gladly process a full refund including shipping charges.
In the event of lost mail, we will locate the delivery team and if there’s a clear indication that your order is indeed lost, we’ll re-send the order to you at no cost, subject to availability.
What is the return and exchange policy?
How do I sign up/unsubscribe to your newsletter?
You may sign up to receive our store newsletter and get rewards. You may unsubscribe to our newsletter by contacting us via email@example.com or use the link in our newsletters at the bottom of the page.
I love Malkop.com - How do I list my products with you?
You don't have what I'm looking for - can you get it?
Should there be a product you are looking for but can not find listed on our online platform, we may just have it off-line, please do not hesitate to contact us with your inquiry via firstname.lastname@example.org.